Providing remote Tier 0/1 technical assistance, the full-time IT Support Analyst I will respond to support requests, resolve common technical issues, and escalate complex problems while ensuring excellent customer service for university students, faculty, and staff. Key responsibilities Respond to support requests via phone, email, chat, and service portal, delivering courteous remote assistance Record, categorize, prioritize, and update incidents in the ticketing system while communicating status and next steps to users Resolve common technical issues related to accounts, email, Microsoft 365, and network connectivity, and provide remote troubleshooting for university-issued devices Required qualifications High school diploma or equivalent; relevant education or IT support experience may be considered Basic familiarity with Windows and/or macOS, Microsoft 365 applications, and common mobile devices Ability to learn university systems and support procedures effectively Experience in customer service or technical support roles is preferred Capability to work independently in a remote environment and follow documented procedures
IT Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.