Iovance Biotherapeutics seeks an IT Support Analyst II to provide technical support for on-site Philadelphia staff and remote U.S. offices. The role includes helpdesk ticket management, hardware troubleshooting, device management, and infrastructure support across a fast-paced biotech manufacturing facility.
Responsibilities
- Troubleshoot and support laptops, desktops, peripherals, and Zebra printers daily
- Manage Microsoft 365 systems, SharePoint, permissions, and access controls
- Configure and support mobile device management through Intune for Android and iOS devices
- Manage helpdesk ticket queue and provide documentation for hardware and software assets
- Support IT infrastructure including network devices, firewalls, cabling, and audio/video conference equipment
Requirements
- 2+ years IT helpdesk support in fast-paced business environment
- Strong Microsoft 365 proficiency including Outlook, Word, Excel, PowerPoint, Teams
- Hardware troubleshooting and repair skills for desktops, laptops, printers, mobile devices
- Experience with Microsoft Intune device management and enrollment
- Executive-level IT support experience
- Broad IT knowledge including networks and servers
- Ability to lift and move equipment up to 50 lbs
IT Support Analyst II in philadelphia at Unknown Company
This position is listed as full time and able to be worked remotely.