Job TitlePharma / Lab Applications SupportMandatory SkillsPharma / Lab applications support experience.GMP, GDP, Data integrity knowledgeOperational support experience, ITIL knowledgeAnalyzing, troubleshooting issues in lab environmentLabX / working with lab instrumentsJob DescriptionWorked in Pharma / Lab applications.Should have GMP, GDP, Data integrity knowledge.Prefer working or interacted with Mettler instruments.Experience in SNOW: Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, System Maintenance.Manage tickets requiring interaction with vendor, Tier 3 (Mettler Toledo).Mettler to perform upgrades and patches (e.g. MR and PR releases) coordinating activities through AMS per.AMS to understand and coordinate with infrastructure teams for unplanned infrastructure outages.Work on integration with LIMS systems.Project Team and PT-HCL will provide KT as defined by RMO process.Disaster Recovery (e.g. Testing) and backup activities.Support to field How-To questions based on Lab X work instructions and job aids.Must have working knowledge of the process to effectively troubleshoot incidents.