Providing technical support for end-user computing platforms, the full-time IT Support Administrator will deliver Level 1 and Level 2 break/fix support for desktops, laptops, and mobile devices, while managing inventory and documenting incidents in a ticketing system. Key Responsibilities Deliver remote and deskside technical support for hardware and software issues across various devices Document and classify incidents in ticketing systems, ensuring compliance with service level agreements Manage spare inventory for hardware devices and track requests for new equipment and peripherals Required Qualifications Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone) Experience with modern cloud desktop management technologies, including Office365 and OneDrive Basic knowledge of Microsoft SCCM US Citizenship required Microsoft certifications preferred