- Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
- Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
- Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
IT Support Administrator (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.