IT Supplier Commercial and Governance Lead

Working Location: Pennsylvania, Center Valley Workplace Flexibility: HybridFor more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: .Job DescriptionThe IT Supplier Commercial and Governance Lead is responsible to establish and run formal governance models for IT suppliers, including operational reviews, Quarterly Business Reviews (QBR), and executive escalations. This role will act as the primary IT owner of the supplier performance and accountability. It will drive structured issue management, root cause analysis, continuous improvement, and ensure all suppliers follow Olympus methodology for supplier governance. For this role, it is key to monitor all supplier services used by the stakeholders. Also, the role is responsible for selecting the supplier according to the Olympus standards and negotiating the best conditions alongside with quitting/downgrading unused services as well as the partner relations with the supplier.

The role is in close contact to various stakeholders to understand the needs from the supplier.The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.Job DutiesKPI, SLA & Service Performance ManagementDefine, track, and manage KPIs and SLAs across IT suppliersEnsure service performance aligns with contractual commitments and business needsLead remediation plans for missed KPIs/SLAs and ensure corrective actions are executedEnforce service credits, penalties, and cost recovery where contractual SLAs are missedCommercial, Contract & Cost ManagementOwn day-to-day commercial and contractual oversight for IT suppliers in partnership with Procurement and LegalEnsure contracts are structured, interpreted, and executed to protect the company’s interestsDevelop and implement a financial framework to provide clear visibility into costs of outsourced IT servicesDrive cost transparency, cost optimization, and supplier value realizationIdentify opportunities for supplier consolidation, scope optimization, and cost reductionAI Enablement in Supplier ManagementEnsure suppliers leverage AI and automation tools to enhance:KPI and SLA monitoringRequests and Incident Responses to reduce MTTR and preventive maintenanceSpend analysis and cost modelling for YoY savings and synergiesSupplier risk identification and early warning indicatorsPartner with internal and Supplier AI, data, and automation teams to embed intelligent workflows into supplier governance processesPromote responsible and compliant use of AI aligned with MedTech regulatory requirementsApplication End-of-Life (EOL) & End-of-Service (EOS) ManagementLead supplier-related aspects of application EOL/EOS planning and executionEnsure contracts, SLAs, and exit clauses support orderly retirement or transition of servicesCoordinate with IT, Procurement, and suppliers to:Minimize business disruption and compliance riskAvoid unnecessary contract extensions and cost leakageSupport transition to replacement platforms or servicesDrive reduction of technical debt and legacy supplier dependenciesProcurement & Sourcing SupportPartner with Global Procurement, Legal, and Finance on:RFI and RFP developmentSupplier evaluation and selectionCommercial and contractual negotiationsEnsure new sourcing activities align with IT strategy, financial governance, and regulatory requirementsSupport onboarding of new suppliers into governance and performance frameworksCross-Functional CollaborationWork closely with:Procurement – sourcing, negotiations, renewalsLegal – contract terms, risk mitigation, complianceFinance – cost models, chargeback/showback, forecastingIT Leadership – service quality, supplier strategyAct as a single point of coordination across functions for IT supplier mattersOther responsibilities / duties as assigned.Job QualificationsRequired:Bachelor's degree in Computer Science, Supply Chain Management, Business Administration, or equivalent and related experience preferred8+ years in IT supplier/vendor management, IT commercial management, or technology sourcingDemonstrated experience using data, analytics, or AI tools to improve operational or commercial outcomesExperience managing outsourced IT services, contracts, KPIs, and SLAsExperience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred)Preferred:Healthcare Company preferred.Why join Olympus?We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on:Competitive salaries, annual bonus and 401(k)* with company matchComprehensive medical, dental, vision coverage effective on start date24/7 Employee Assistance ProgramFree live and on-demand Wellbeing ProgramsGenerous Paid Vacation and Sick TimePaid Parental Leave and Adoption Assistance*12 Paid HolidaysOn-Site Child Daycare, Café, Fitness Center**Connected Culture you can embrace:Work-life integrated culture that supports an employee centric mindsetOffers onsite, hybrid and field work environmentsPaid volunteering and charitable donation/match programsEmployee Resource GroupsDedicated Training Resources and Learning & Development Programs Paid Educational Assistance*US Only**Center Valley, PA and Westborough, MAAre you ready to be a part of our team?Learn more about our benefits and incentives: .At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .You Belong at OlympusWe are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ( ).Let’s realize your potential, together.It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Information Technology (IT)