Senior SAP SD AnalystLocation: Lake County, ILDuration: 6 Month contract (Possibility of extension till June)Client: Direct ClientJob Roles and ResponsibilitiesManages the team and related delivery activities for Global, Divisional, and local systems.Leads the partnership of the Run function with BRMs and Regional IT contacts.Provides oversight of business requirements.Leverages key strengths from all teams and Provider alike.Strong experience in Key SAP SD business processes – Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM.Experience in EDI integrations with warehouses, TPLs and TPMs.Knowledge of SAP SD integration with other SAP Modules like FI, MM and PP.Experience in handling of Month-end and Year-end close processes. Ability to effectively communicate with Business users and work with offshore teams.This role leads all support related activities. This includes the following: Accountable for end-to-end support.Reports regularly on performance.
Monitors service level infractions.Develops new Service Level Agreements (SLAs) and metrics, as needed.Works across stakeholders to gain agreement on new SLAs and / or metrics.These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.