IT SpecialistGraham, NC 27253Employment Type: PermanentPay Rate: $ / yearAbout the Position:The IT Specialist will provide technical support to employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation.
Maintain a service-minded attitude when managing ticket priority as IT issues arise.Job Responsibilities:Configure equipment and host onboarding for new usersTroubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.Remote support for users in external branch locationsManage VoIP phone system equipment and directorySustain company network connectivity and securityAssign software licenses and support installation of various applicationsMaintain IT files on the server and online in the cloudSchedule server updates, backups, and retrieve backups when neededUpdate IT equipment and software with new firmware, drivers, etc.Develop documentation, including SOPs and work instructionsWork with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)Assist with AV resources (conference rooms and Teams meetings)Adhere to company SLAs and is available during IT emergenciesAvailable to work during non-standard hours for planned updatesAlways willing to collaborate with IT Manager, Analyst, and/or additional IT team when neededStrive for security and confidentiality in all IT functions with a Zero Trust mindsetQualifications:1-2 years of experience in the enterprise computer service fieldAn Associate degree or Technical certification in the computer service fieldPrevious experience in a Windows network environmentFamiliarity with Microsoft 365 applications including SharePoint/Dynamics/Business CentralPerks:Competitive base salaryComprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more$1-for-$1 401(k) match up to 4% after 1-year of service9 Company-paid holidaysGenerous personal time off that increases with tenureEducation assistanceEmployee referral bonus programOngoing training and development by internal and external industry expertsWorking Conditions:Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm. Additional hours may be required depending on project load.