Field Engineer 3Estimated Length of Assignment: 12 Months, possibility of extensionEst. Pay Range: $21-$25 on W2 (USD) (Negotiable)Work Type: On-site (no REMOTE – 100% on-site)/40 hours wkLocation: New York NY 10014Must Have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.Responsibilities:Provides support for software, hardware and networking support for desktops, laptopsInstalls and maintains PCs and associated software, and peripheralsPerforms installs, moves, adds and changes as requiredProvides follow-up on problems or escalationMaintains a high degree of professionalism in actions, demeanor and dressInsures customer satisfaction throughout the service delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemExperience with Windows10/11 and Mac OSx 12.6 or later is a requirement.