Full-Time IT SpecialistInformation Systems & Technology Location: Based in Woodbridge, travel between sites requiredMarrakech's Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365), supporting both computers and mobile devices.No two days are the same—you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.What You'll Do:Provide technical support for hardware, software, and mobile devices (in person and remote)Manage and document requests through the help desk ticketing systemDeploy and manage Windows devices and iPhones/iPads using Intune and Entra (Azure AD)Support mobile device management (MDM) for agency cell phonesMaintain accurate inventory and asset trackingTroubleshoot and resolve user, device, and application issuesSupport connectivity and network operations across multiple sites (coordination, installation, and basic troubleshooting)Train staff on Microsoft 365, email, file storage, and general technology useEnsure the security and confidentiality of sensitive and protected informationWhat We're Looking For:Strong troubleshooting and customer service skillsAbility to work independently and manage multiple prioritiesAttention to detail, especially with documentation and inventoryFlexible and adaptable, with a strong willingness to learn; someone who is excited to grow with us as we continue to expand and evolve our technology and servicesRequired:Proficiency in Microsoft 365 (Outlook, OneDrive, SharePoint)Valid driver's license and reliable, insured vehiclePreferred:Experience with Microsoft Intune, Entra (Azure AD), and Microsoft 365 AdminExperience supporting mobile devices (iOS preferred)Prior IT support/help desk experienceEducation & Experience:Associate's degree in IT or related field or equivalent experienceWhy Join Marrakech?Be part of a mission-driven organization making a meaningful impactGain unique, hands-on experience across all areas of IT, including end user support, device management, networking, and cybersecurityWork in a modern, cloud-first environmentHelp shape and expand a growing IT department where your ideas and contributions will matterEnjoy a role where you're not confined to one specialty, but exposed to a wide range of technologies and initiativesJoin a collaborative, supportive team with real opportunities for growth and developmentSchedule:M-F- 9a-5p (flexible schedule to the needs of the department)Benefits:Paid time off (PTO) and Dedicated Sick TimePaid HolidaysNew Year's DayMartin Luther King, Jr. DayMemorial DayJuneteenthIndependence DayLabor DayThanksgivingChristmasPaid and Unpaid Leave for:BereavementJury DutyDisaster Relief VolunteerFamily and Non-FMLA Medical LeaveMilitary LeaveEmployer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)External Employee Assistance Program (EAP) (for full time employees)401K and Profit Sharing PlanEducational Benefits, Including:DSP Credentialing through the NADSPTuition ReimbursementTuition discounts at local colleges and universitiesAccess to Various Voluntary Insurances and BenefitsStaff Recognition ProgramOther Financial Benefits, Including but not limited to:Dayforce Wallet (On-Demand Pay)Marrakech's Homeownership ProgramPerfect Attendance Bonus ProgramRecruitment Referral BonusOther Corporate Discount ProgramsOur Vision:We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.Marrakech is an Equal Opportunity Employer.
The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.