IT Solutions Engineer / Analyst III / Senior (Microsoft Exchange Administration)

Overview

At APS, we’re modernizing our technology platforms to power Arizona’s future. As an IT Solutions Engineer / Analyst III / Senior, you’ll play a critical role in ensuring reliable, secure, and high-performing systems that support our enterprise. This position bridges next-generation technologies such as cloud engineering and mobile applications with the proven expertise required to deliver mission-critical IT solutions.

Responsibilities

• Microsoft Exchange Administration: Oversee and optimize hybrid Exchange environments, ensuring seamless mail flow, certificate management, and security compliance.
• System Performance & Reliability: Deliver and maintain both software and hardware product performance across enterprise applications.
• Lifecycle Management: Drive products from design completion to production release, ensuring smooth transitions and minimal disruption.
• Troubleshooting: Diagnose and resolve software, hardware, and system-level issues to maintain high availability.
• Cloud & Mobile Integration: Support next-generation IT solutions that include cloud-based platforms and mobile technologies.
• Collaboration & Security: Partner with IT and business teams to support secure, integrated, and scalable services across the enterprise.

Who we’re looking for

• Exchange Expertise: Strong background in Microsoft Exchange (on-prem and cloud) administration, PowerShell scripting, and integrations with enterprise-grade security and mail routing tools.
• Technical Depth: Advanced understanding of IT architecture, system integration, and troubleshooting across multiple domains.
• Problem Solver: Ability to respond quickly and effectively to complex issues in mission-critical environments.
• Collaborator: Skilled communicator who can work across IT and business functions to deliver practical solutions.
• Forward-Thinking Professional: Comfortable working with both legacy systems and emerging technologies, ensuring APS remains secure, efficient, and future-ready.

Qualifications

• IT Solutions Engineer / Analyst III: Bachelor's degree in Information Technology or related field plus five (5) years of prior relevant experience or an equivalent combination of education and related experience. Requires strong technical knowledge within a job area and basic knowledge across related technical areas.
• Senior IT Solutions Engineer / Analyst: Bachelor’s degree in Information Technology or related field plus seven (7) years of prior relevant experience or an equivalent combination of education and related experience. Requires advanced in-depth technical knowledge within a job area and working knowledge of other technical areas.

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of multiple programming languages, database management systems, and development platforms.
• Ability to understand and explain highly technical issues and solutions in non-technical terms; effective collaboration across teams; prioritization across multiple work streams; solving advanced complex problems in own area.

Employment type

• Full-time

Job function

• Information Technology

Industries

• Utilities

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