IT Service Management Specialist

Responsible for coordinating service management processes, the full-time IT Service Management Specialist (CEMI) will manage daily operations, oversee technical change management, and drive continual service improvement initiatives while working remotely on a 2-year term appointment. Key responsibilities: Oversee daily operations and coordination of service management processes across the organization and campus partners Lead the technical change management process and maintain accurate service information and dependencies Monitor service performance, support operational readiness, and drive initiatives for continual service improvement Required qualifications: Bachelor's degree and 3 to 5 years of relevant experience in IT service management practices Demonstrated knowledge of IT service management concepts, including change, incident, problem, and service level management Ability to develop, document, and improve operational processes and procedures Experience performing root cause analysis in complex technical environments Proven ability to plan and facilitate meetings with technical and non-technical stakeholders