Empower AI in Reston, VA is seeking a Service Management Optimization (SMO) Analyst to analyze and optimize workflows behind IT service delivery for a Department of War agency. You will map and measure the ITSM processes, identify bottlenecks, and document improvements aligned to ITIL 4 and ISO/IEC 20000-1.
This is a salaried, exempt, hybrid role based in Quantico, VA with remote work eligibility and up to 10% travel.
#J-18808-LjbffrIT Service Management Optimization Analyst (Hybrid) in quantico at Unknown Company
This position is listed as full time and able to be worked remotely.