The Jackson Laboratory is seeking an Associate Director, IT Service Management & Process to lead the enterprise ITSM/ITIL framework and the ServiceNow platform from a remote location. You will drive platform adoption, automate processes, and govern incident, request, change, and problem management across IT.
You will also own CMDB strategy, disaster recovery, and third-party risk programs, partnering with Security, Legal, and Procurement to ensure regulatory and audit readiness.
#J-18808-LjbffrIT Service Management & Process Leader (Remote) in portland at Unknown Company
This position is listed as full time and able to be worked remotely.