Serving as the primary Major Incident Manager during assigned on-call rotations, the full-time IT Service Management Analyst will lead real-time responses to high-severity incidents, support Change and Problem Management processes, and enhance operational stability while working remotely. Key responsibilities: Lead major incident response calls and coordinate cross-functional teams to restore service quickly Deliver executive-level communications and stakeholder updates during active incidents and post-event reviews Monitor and manage the change queue to ensure proper review, scheduling, and communication of changes Required qualifications: Bachelor's degree in technology or related field or equivalent experience 1+ year of experience in IT, Support, Customer Service, or Analytics Experience facilitating meetings and coordinating cross-functional teams preferred Demonstrated ability to lead high-severity incident response efforts under pressure Strong analytical thinking and structured problem-solving skills
IT Service Management Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.