The Pennsylvania State University’s Applied Research Laboratory (ARL) is seeking an IT Technical Support Supervisor to lead frontline ITS support and the Service Desk for secure environments in State College, PA. You will manage Tier 1 staff, supervise student employees, and drive KPI-based improvements in CSAT and MTTR while ensuring adherence to incident, change, and problem management policies.
This role emphasizes governance, knowledge management, training, and cross-team collaboration.
#J-18808-LjbffrIT Service Desk Supervisor: Lead Frontline Support in state college at Unknown Company
This position is listed as full time and onsite.