IT Service Desk Queue Coordinator

As a Queue Coordinator at ManTech International, you will manage and prioritize incoming technical service requests that support critical U.S. defense and intelligence missions. You will monitor ticket queues, triage issues, assign tasks to the appropriate technical teams, and track progress to resolution. Working closely with engineers, analysts, and project managers, you’ll ensure service-level agreements are met, escalate high-impact incidents, and keep stakeholders informed. You’ll help improve workflows through data-driven reporting, documentation, and process optimization in a fast-paced, mission-focused environment.