Job Description
Job Description
Daystar is seeking an IT Service Desk Analyst I professional with a servant's heart to join our Information Technology team. This individual serves as a primary point of contact for employee technical support, responsible for resolving common Level 1 issues, maintaining accurate ticket documentation, supporting user accounts and devices, and escalating more advanced issues to the appropriate IT team. Must be a Christian committed to the Gospel of Jesus Christ.
Duties & Responsibilities
The ideal candidate is organized, dependable, resourceful, customer-focused, and able to communicate clearly with both technical and non-technical users. Travel between Daystar locations and occasional evening or weekend support will be required . Occasional overnight, weekend, and after-hours support will be required, especially during fundraiser events.
* Provide Level 1 technical support by phone, email, remote support, and in person.
* Troubleshoot common hardware, software, Microsoft 365, printing, mobile-device, and user-access issues.
* Own assigned tickets from initial contact through resolution or escalation.
* Document, categorize, prioritize, and update all requests in the ITSM system.
* Respond to tickets according to established SLAs and escalation procedures.
* Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
* Assist with Active Directory and Microsoft Entra ID tasks including password resets,
Job Description
Daystar is seeking an IT Service Desk Analyst I professional with a servant's heart to join our Information Technology team. This individual serves as a primary point of contact for employee technical support, responsible for resolving common Level 1 issues, maintaining accurate ticket documentation, supporting user accounts and devices, and escalating more advanced issues to the appropriate IT team. Must be a Christian committed to the Gospel of Jesus Christ.
Duties & Responsibilities
The ideal candidate is organized, dependable, resourceful, customer-focused, and able to communicate clearly with both technical and non-technical users. Travel between Daystar locations and occasional evening or weekend support will be required . Occasional overnight, weekend, and after-hours support will be required, especially during fundraiser events.
* Provide Level 1 technical support by phone, email, remote support, and in person.
* Troubleshoot common hardware, software, Microsoft 365, printing, mobile-device, and user-access issues.
* Own assigned tickets from initial contact through resolution or escalation.
* Document, categorize, prioritize, and update all requests in the ITSM system.
* Respond to tickets according to established SLAs and escalation procedures.
* Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
* Assist with Active Directory and Microsoft Entra ID tasks including password resets,
IT Service Desk Analyst I in bedford at Unknown Company
This position is listed as full time and able to be worked remotely.