To ensure high-quality technical support delivery, the full-time IT Service Delivery Team Lead will oversee daily operations, mentor technicians, and drive continuous improvement in a remote work environment. Key responsibilities: Mentor and support Tier 1 and Tier 2 technicians while monitoring performance and ticket flow Manage service delivery by overseeing ticket queues, ensuring SLA compliance, and participating in client meetings Perform quality assurance checks and recommend process improvements to enhance client satisfaction Required qualifications: Bachelor's degree in Information Technology, Business, or a related field 3+ years of experience in a technical support or service desk environment MSP experience is required Proven leadership, coaching, or mentoring experience Preferred certifications include PMP and/or any Organizational Leadership Certification
IT Service Delivery Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.