Leading day-to-day operations, the full-time IT Service Delivery Manager will ensure high-quality IT support for client hospitals, focusing on client relationship management, risk oversight, and team empowerment in a remote environment. Key responsibilities Deliver responsive and efficient IT services tailored to client needs across technical and application support Build and nurture strong client relationships while proactively addressing issues to enhance satisfaction Identify operational gaps and drive process improvements, ensuring compliance with SLA and OLA commitments Required qualifications Bachelor's Degree (preferred) 5+ years of relevant work experience, with 2-3 years at a senior level (preferred) 2 years of experience in information technology management (preferred) Proven experience leading a team in Tier 1 troubleshooting across Citrix, Active Directory, and desktop environments Familiarity with ITSM platforms such as ServiceNow or Remedy
IT Service Delivery Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.