Information Security AnalystAt La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents.Why Join La Crosse County?Wisconsin Retirement System (WRS): A top-rated pension program.Affordable Insurance Premiums: Comprehensive health, dental, and vision coverage.Generous Paid Time Off: Vacation, sick, and 10+ paid holidays annually.Work-Life Balance: Flexible schedules and wellness programs.Diversity, Equity, Inclusion, and Belonging (DEIB): At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.OverviewLa Crosse County is seeking an experienced cybersecurity professional to join its Information Technology Department as an Information Security Analyst. This position plays a key role in defending County systems and data through proactive threat monitoring, incident response, security engineering, risk management, and security awareness initiatives.FLSA: Exempt. This is a professional technical position within the Information Technology Department.
The employee works under the daily operational direction of the Information Technology Supervisor and aligns with the Information Technology Manager for performance management, goal setting, and alignment with key departmental initiatives.The Information Technology Analyst contributes to the effective and efficient delivery of IT services within one of the following domains: IT Infrastructure, IT Security, or IT Software & Solutions. The primary focus of this role is the execution of technical work required to support, maintain, and enhance systems within the assigned domain.The Analyst is expected to serve as a subject matter expert for the systems and technologies they support, exercising independent judgment in technical decision-making within established processes and standards. This position plays a critical role in ensuring operational continuity by performing advanced technical troubleshooting, implementing solutions, monitoring system health, and identifying emerging issues. Analysts escalate risks, recurring problems, and unresolved system concerns to the IT Supervisor to support effective domain operations and continuous improvement.Essential Leadership FunctionsAct with Integrity and Build TrustDemonstrate mutual respect, humility, and honesty in all interactions.Speak up appropriately, even when expressing unpopular viewpoints.Actively listen and remain open-minded to diverse perspectives.Drive for ResultsSet clear goals and objectives to motivate self and others to achieve outcomes.Seek new opportunities to improve processes and drive sustainable results.Hold self and others accountable through consistent evaluation and monitoring.Develop Talent and Effective TeamsFoster a collaborative environment that encourages knowledge sharing and growth.Provide mentorship and support to help self and others reach full potential.Recognize and leverage diverse strengths within self and team.Lead with Vision and StrategyUnderstand and communicate a compelling vision that aligns with organizational goals.Develop and execute comprehensive strategies to achieve long-term objectives.Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully.Lead with Paradoxical, Critical, and Agile ThinkingNavigate complex situations by considering multiple perspectives.Adapt quickly to changes and uncertainties in the work environment.Make critical decisions using analytical skills, experience, and input from others.Build and Maintain Effective RelationshipsCommunicate and collaborate effectively with stakeholders across the organization.Influence others through coaching, consulting, and team-minded thinking.Develop and sustain partnerships that create positive outcomes for all stakeholders.Cultivate Community Engagement and Provide Excellent ServiceUnderstand and address the needs and concerns of the community.Incorporate community perspectives into decision-making processes.Drive initiatives that create positive impacts beyond the organization.Demonstrate Emotional IntelligenceShow self-awareness and manage emotions effectively in challenging situations.Seek and respond constructively to feedback, even in the face of setbacks.Balance empathy with accountability when leading self and working with others.Essential Job FunctionsComplete work effectively and efficiently by following the department's Service Delivery Model and meeting all standards, SLAs, compliance requirements, testing and quality expectations to ensure customer satisfaction.Apply and adhere to established IT processes, including request fulfillment, incident management, change procedures, and release/patch workflows to ensure all work meets defined quality and compliance standards.Complete work on time and within budget by applying project management methodologies to ensure expected results and outcomes.Communicate clearly, often, and professionally with customers and internal teams. Learn and understand business needs, business operations and expected outcomes.
Acting as technology partners and consultants for the business.Look for and recommend technology improvements that use existing investments to increase efficiency or reduce costs, and work with departments to explore what is possible and innovate as new technology is introduced and implemented.Collaborate with peers by sharing knowledge and technical insight related to support, projects, and problem-solving.Act as a subject matter expert and system steward, understanding systems, processes, key business operations, system capabilities, dependencies, and business workflows, as well as how deployed technology supports the work and how changes may impact operations.Participate in incident response efforts by performing focused technical troubleshooting, documenting findings, and providing timely updates to the IT Supervisor.Contribute to healthy workflow management by ensuring timely updates to assigned tickets, identifying blockers, and escalating recurring issues or risks.Create and maintain accurate technical documentation, including knowledge articles, procedures, and system configuration details, ensuring updates occur after changes, incidents, or technical improvements.Identify needed tools, licenses, or equipment related to assigned systems and recommend them to the IT Supervisor for evaluation.Physical Demands: Approximately 90% of the work is performed at a desk, requiring hearing, near vision, and keyboarding. Remaining time involves moving between departments and buildings and communicating with users and staff. Work involves sitting, standing, bending, reaching, and general office movement throughout the day. Occasional stooping or kneeling and lifting items over 40 pounds may be required. Work hours may be unpredictable, and duties may require working outside normal business hours.These Essential job functions are not intended to encompass every task that may be required of this position.
Perform other duties as assigned.Knowledge, Skills, and AbilitiesKnowledge of IT service management processes, including request fulfillment, incident management, change management, and problem management, and the ability to apply these processes in daily technical work.Create and maintain accurate technical documentation, including knowledge articles, procedures, and system configuration details, ensuring updates occur after changes, incidents, or technical improvements.Identify needed tools, licenses, or equipment related to assigned systems and recommend them to the IT Supervisor for evaluation.Solid understanding of Microsoft 365, Microsoft Entra, and related cloud services, and the ability to apply technical configurations and troubleshooting within these environments.Strong organizational skills with the ability to track and oversee multiple projects, tickets and tasks.Strong interpersonal skills to communicate effectively with all La Crosse County employees, vendors, and partners, and to collaborate with business units, technical peers, and the IT Supervisor to ensure clear understanding of needs and accurate communication of technical impacts.Strong technical communication skills, including the ability to explain complex issues to non-technical staff, document troubleshooting steps, and provide clear technical updates to supervisors and stakeholders.Ability to review customer requests, understand requirements and desired outcomes, and deliver accurate and effective IT solutions, while performing structured technical triage, gathering diagnostic information, documenting findings, and providing precise escalation details to the IT Supervisor.Work requires an understanding of how various hardware and software systems integrate, configure, and relate to one another, supported by working knowledge of related IT domains to enable cross-functional troubleshooting, solution design, and system integration efforts.Ability to prepare Project Status Reports, Estimates Reports, Cost Benefit Analysis, and Project Plans.Technical Expertise RequirementsExpertise and experience are required in one of the following IT domains. Working knowledge in