IT Projects EngineerThe IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or refreshes the technology at an existing site. This is a hands-on, field-forward role focused on deploying and commissioning the physical and network infrastructure that our programs run on. This individual will work on Unifi networking deployments, access control installations, camera systems, endpoint staging and deployment, and full-site technology buildouts.
This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams.Key responsibilities include:Leading technology buildouts for new ServiceNet program locations — networking, access control, cameras, endpoints, and peripheralsExecuting technology refreshes at existing sites, bringing infrastructure in line with current organizational standardsDeploying, configuring, and validating Unifi networking equipment — switches, wireless access points, and firewallsOverseeing the installation and commissioning of access control systems including readers, controllers, and door hardware; validating full functionality before handoffOverseeing the installation and configure camera systems; confirming coverage, connectivity, and recording are operational before project closeStaging, imaging, and deploying endpoint hardware as part of site buildouts and refreshesProducing complete site documentation — diagrams, port assignments, device locations, access records, and config notesFlagging risks, blockers, and scope gaps early — before they affect go-livePreparing receiving teams for handoff so support staff know exactly what was built and how to support itIndependently leading smaller, well-scoped site projects from kickoff to close when assignedQualifications include:1–3 years of experience in IT support, systems work, or technical project execution.Hands-on experience with Unifi networking — deploying and configuring switches, access points, and firewalls in production environmentsExperience configuring access control systems — readers, controllers, door hardware, and basic software configurationExperience configuring camera systems — NVR/DVR configuration and validating coverage and recordingComfortable in field and site environments: wiring closets, above ceilings, multi-site locationsStrong documentation habits.Proactive communication.Familiarity with Windows environments, Active Directory, and Microsoft 365Valid driver's license and reliable transportation — this role requires travel between ServiceNet sites.Preferred qualifications include:Experience working in healthcare, behavioral health, or nonprofit environments.Familiarity with ticketing systems, project tracking tools, or IT documentation platforms (Jira, ITGlue, Monday).Experience with RMM platforms such as Ninja RMM.Comfort coordinating with vendors and contractors in the field.Benefits include:Generous PTO (time-off) package.Comprehensive health and dental insurance plans.Life insurance and long-term disability insurance.403(b) retirement plan.Tuition remission for eligible classes.Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.Opportunities for career development and advancement.And much moreAbout ServiceNet:ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.Join us and become part of a caring community that helps others find joy and purpose. Apply today.