IT Project ManagerWL Gore Location: King of Prussia, PA (onsite 5 days) Duration: 12-24+ monthsWe are seeking a results-driven and detail-oriented IT Project Manager to lead the planning, execution, and delivery of a new Call Center/Service Center standup. This role will oversee the full project lifecycle—from requirements gathering and vendor coordination to system implementation and go-live support. The ideal candidate has experience in call center technologies, IT infrastructure, and cross-functional stakeholder management.
Key Responsibilities:Project Leadership: Manage the end-to-end lifecycle of standing up a new Call Center/Service Center, ensuring alignment with business goals and IT standards.Requirements Gathering: Collaborate with stakeholders to define scope, objectives, and technical and business requirements.Vendor & Technology Management: Evaluate and select appropriate platforms (e.g., telephony, CRM, ticketing, IVR systems) and coordinate with vendors for implementation.Infrastructure Planning: Coordinate with IT teams for the deployment of network, hardware, and communication infrastructure.Team Coordination: Lead cross-functional teams including IT, customer service, HR, and operations to ensure smooth execution.Timeline & Budget Management: Develop and maintain project plans, schedules, budgets, and resource allocations.Risk Management: Identify potential risks, dependencies, and issues; develop and execute mitigation strategies.Training & Transition: Oversee user training, documentation, and transition to operational support teams.Reporting: Provide regular status updates to stakeholders and leadership.Qualifications:Experience: 5+ years of IT project management experience.Proven experience standing up or migrating Call Center/Service Center environments.Familiarity with platforms like Genesys, Cisco, Avaya, Salesforce Service Cloud, Zendesk, etc.Education: Bachelor's degree in Information Technology, Computer Science, Business, or related field.PMP, PRINCE2, or similar certification preferred.Skills: Strong understanding of call center operations and IT service management (ITSM).Excellent communication, leadership, and problem-solving skills.Experience managing third-party vendors and outsourced service providers.Knowledge of infrastructure (networking, telephony, security) relevant to call centers.Nice to Have:Experience with remote or hybrid service center modelsITIL certification or familiarity with ITIL processesExperience with workforce management (WFM) and quality monitoring tools
IT Project Manager in king of prussia at Unknown Company
This position is listed as full time and able to be worked remotely.