Program ManagerPart of PMO team in creating and implementing the program framework and strategyEstablish and maintain the program roadmap for services and applications; ensure the roadmap program prioritiesIdentify, communicate, and coordinate program scope and milestonesOrganize cross-project activities within the programMaintain program documentationMaintains capacity management plan for the team, ensuring roadmaps align with team capacityDefine and communicate project deliverablesInteract with business partners, enterprise project teams, channel, and third-party delivery teams to understand their needs and prioritiesParticipate story grooming sessions, iteration planning sessions, daily stand ups and other agile ceremoniesResolve impedimentsMeasure and communicate team velocity and sprint burn down reportsProvide project estimates and submit funding requestsMonitor progress of deliverables, keep dependent teams and project informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitmentsSupport the Enterprise Quality Assurance team to ensure they can properly perform function and non-functional testingCommunicate team progress, accomplishments and OKRs to upper managementSolid knowledge of project management best practices, functional design, and application delivery methodologyWhile not a developer, candidate should possess a high-level understanding of IT systems and architecture to support discussions and communicationsStrong multi-tasker, proven experience handling multiple roles and project simultaneouslyExperience working with cross-functional, global teams to deliver commitments on-time and on-budgetExcellent analysis, problem solving and decision-making skillsAttention to detailStrong planning and organizational skillsStrong communication skills- verbal, written, and presentationProficiency with Microsoft Office and agile tools (Jira/ ADO)Strong working knowledge of ADO including configurating the boards, building/ managing dashboards‘Can do’ attitude, willing to take on new challenges with a desire to continually grow in the Project Management spaceReliable, punctual attendance is an essential function of the position5+ years of prior experience as a Project Manager and/ or Scrum Master working within an enterprise IT organizationBachelor’s Degree in Computer Science, Information Systems, Engineering or other related field or 8 years of equivalent work experience required