Providing operational and technical support to the Revenue Cycle Management (RCM) organization, the full-time IT Production Support Specialist II will manage access to health insurance payer web portals, ensuring secure and compliant operations while supporting standardized workflows and performance metrics in a remote environment. Key responsibilities Manage, maintain, and govern access to health insurance payer web portals for various functions including enrollment and claims Ensure secure and compliant portal access while supporting organizational operations through standardized workflows Utilize ticket systems and performance metrics to enhance operational efficiency within the RCM organization Required qualifications Experience in operational or technical support within a healthcare or revenue cycle management environment Familiarity with health insurance payer web portals and related functionalities Strong understanding of compliance and security protocols in healthcare operations Proficiency in using ticketing systems and performance metrics for operational support Ability to work effectively in a remote team environment