Job TitleMonitors system and application dashboards for anomalies as defined by the assigned IT Service Area. Understands and works on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist. Fulfills services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.).ResponsibilitiesBachelor or Associates degree courses in Computer Science, Information Security, Programming, Data Structures and Algorithms.
2+ years of experience in IT operations.Work ExperienceIT Operations 2+ yearsEducationAssociates or Bachelors: Computer and Information Science (Preferred)Must-Haves (Hard Skills)Ability to determine client's issuesIT Support backgroundTroubleshooting experienceSoftware installationMust-Haves (Soft Skills)PC Troubleshooting experience