We have partnered with our client in their search for a hands‑on IT Operations Director to lead IT infrastructure, cybersecurity resilience, and PMO governance within a mature enterprise environment. This role will focus on optimizing and stabilizing existing systems, reducing technical debt, improving service delivery, and establishing an effective IT operating model.
Key Responsibilities
- Lead optimization of on-prem and hybrid cloud infrastructure (Azure).
- Define and implement the right balance of internal IT capabilities and outsourced services (MSP/MSSP).
- Manage vendor relationships, service governance, escalations, and KPI reporting.
- Oversee multi-site network operations, security, resiliency, and lifecycle planning.
- Standardize ITIL processes including incident, problem, and change management.
- Establish IT governance, solution evaluation processes, and Change Control Board practices.
- Serve as PM for key IT initiatives and modernization efforts.
- Optimize technology spend, vendor contracts, and software licensing.
- Ensure effective backup, disaster recovery, and cybersecurity practices.
- Partner with business and IT stakeholders globally to drive operational excellence.
Required Experience
- 10+ years of progressive IT leadership experience.
- Strong background in infrastructure operations, networking, cybersecurity, and hybrid cloud environments.
- Experience managing MSP/MSSP providers and service governance.
- Proven success leading IT transformation, process improvement, and operational stabilization initiatives.
- Hands‑on experience with ITIL, PMO, and technology governance frameworks.
- Strong project/program management and stakeholder management skills.
Preferred Competencies
- Ability to balance modernization efforts with legacy system support.
- Experience managing EOL transitions and technology refresh cycles.
- Practical, execution-focused leader who can drive results and organizational change.
- Strong communication skills with the ability to influence technical and business stakeholders.
- Experience supporting global teams across multiple regions.
IT Operations Director
Shoreview, MN - hybrid schedule
Manufacturing
$80-100/hr DOQ
Ref ID
#J-18808-Ljbffr