IT Operation Technology SpecialistThe IT Operation Technology Specialist is a member of the IT Operations Team. The position is involved in day to day OT (operation technology) & application support and project activities. This person is also the primary contact for IT Operations Manager Customer Relationship and for Operations people for all application issues, projects and new requirements.The main functions of the position are:Support for operation technology systems on shop floor in cooperation with local maintenance and ITDirectly administers and supervises OT applications & systems which are not under 3rd party support or cooperates with 3rd party on that subjectActively participate on new projectsSupport local users with any IT requirementKey Accountabilities/Responsibilities:Daily ticket operation including escalation if necessaryMakes suggestions for improvements to the OT Design (HW & SW)Trains IT people and users on specific OT application and systems, sharing best practiceInvolved in all IT projects where OT is touched, working as IT representative in project preparation phase with businessAssists business with technical issues related to OTInvolved in IT processes (Incident and Major incident management, Problem management, etc.)Knowledge/Experience/Skills Needed:Good overview of OT systemsOverall knowledge of manufacturing systems like SCADA, MES, PLC, etcExperience in PLC or SCADA programming is desiredExperience with industrial platforms from AVEVA (Wonderware), Rockwell, SIEMENS, AB or othersOverview of IT systems used in production environment (AD, MS-SQL, application servers)Conflict and Problem Solving/AnalysisAbility to bring solutions to complex business problemsAbility to effectively function in a diverse, multicultural environmentGood communication skillsNetwork support experienceWindows 10 client support and imaging experienceBenefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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