IT Operations PractitionerThe personnel hired in this role will perform a primary role of an Executive Support and End User Computing/Deskside Support. Must have prior experience in supporting VIPs/executives. Primary skill set for this role includes Windows OS and iOS, VIP users experience, in-depth troubleshooting skills of laptop, desktop, and handheld devices, and know-how of Service Now ticketing tool.
Years of experience required for each skill is 5-6. Nice-to-have skills include ITIL. This role requires the resource to be onsite.
The chances for an extension are 1 year and then extension as required. The interview process will be done via phone and video calls by Teams, with 2 rounds of interviews expected.