IT Operations Manager

Managing day-to-day operations and people leadership for the IT Operations team, the full-time remote Manager of IT Operations will oversee service desk performance, operational backlogs, and team development while ensuring effective incident management and cross-functional collaboration. Key Responsibilities Conduct regular one-on-ones, set performance expectations, and provide feedback to team members Own service-level performance metrics for the ITDESK queue and drive process improvements Manage the operational backlog by prioritizing tasks and tracking delivery of projects to completion Required Qualifications 5+ years in IT operations, service delivery, or systems administration, with experience in people management Proven experience managing service desk operations and SLA performance Experience with operational backlogs, incident management, and cross-functional escalations Strong coaching and performance management skills, with the ability to provide candid feedback Familiarity with identity/SaaS platforms such as Okta and Google Workspace