IT Operations Lead- USA

IT Operations Lead- USAAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the full-time onsite IS&T Operations in Pittsburgh, PA, US we're looking for? Your future role "Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field.

You'll work alongside collaborative and results-driven teammates. You'll drive operational excellence by maintaining site IS&T performance, tracking key metrics, and ensuring compliance with Service Level Agreements (SLAs). Day-to-day, you'll work closely with teams across the business (local management, support teams, and business partners), oversee the management of regional hardware and configurations, and lead incident and problem management protocols, and much more."We'll look to you for:Tracking, analyzing, and reporting on on-site support metrics and KPIsMaintaining site IS&T performance in compliance with Service Level Agreements (SLAs)Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurationsMaintaining the operational partnership with strategic IT vendors and prioritizing work accordinglyEnforcing compliance with quality assurance plans and contractual service agreementsLogging, following up, and escalating issues within operations teams as neededLeading incident and problem management protocolsCoordinating with local management, support teams, and business partners during crises or major incidentsApproving service requests in line with established validation workflowsRepresenting IS&T operations in site-level workshops and forumsAll about you We value passion and attitude over experience. That's why we don't expect you to have every single skill.

Instead, we've listed some that we think will help you succeed and grow in this role:Degree in Engineering (IT preferred) or Master's in Information SystemsExperience or understanding of end-user support and IT operationsKnowledge of metrics, KPIs, and statistical insightsFamiliarity with IT hardware management (PCs, printers, tablets, phones) and site configurationsStrong, effective communication with international and cross-functional teamsResults-driven and self-motivated mindsetAbility to work independently in a global environmentIntellectual curiosity and a creative approach to challengesCollaborative mindset and team orientationProficiency in English (French, Spanish, or Portuguese is a plus)Things you'll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:Collaborate with transverse teams and helpful colleaguesWork with innovative technologies to deliver business value and drive operational excellence.Progress towards building a resilient, adaptable, and results-driven IT operations leadership career.Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth.Contribute to innovative projectsSteer your career in whatever direction you choose across functions and countriesBenefit from our investment in your development, through award-winning learningYou don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.