IT Operations ManagerThis person will report into our Head of IT and work closely with Engineering, People Team, and other cross-functional partners. You'll be the second person on the IT team at Nourish, owning day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. This isn't a greenfield role — there's a strong foundation in place.
What we need is someone to take ownership of it, improve it, and scale it as we grow from 350 to 800+ employees.This role is full-time and open to NYC, SF, or remote candidates. If based near our NYC or SF offices, there may be the occasional need to work in office.Key Responsibilities:Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvementsOwn onboarding and offboarding end-to-end for employees and contractorsManage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows)Administer Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stackBuild automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual workKeep identity data clean in partnership with People Ops (ADP attributes drive downstream access)Provide support for our NYC and SF offices, including networking (UniFi) and conference roomsWrite documentation and KB articles that enable self-serviceSupport SOC 2 and HITRUST controls you own, as well as periodic access reviewsWe'd love to hear from you if:You have 3-6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startupYou've administered Okta hands-on in production, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycleYou've administered at least one MDM platform (Iru/Kandji, Jamf, or Intune). We're predominantly Mac with a small Windows fleetYou've carried a high-volume support queue on a small IT team, enjoyed it, and still shipped improvements while doing itYou default to automation: when you encounter a manual process, your instinct is to eliminate it, not just document itYou own problems end-to-end, from the first Slack ping to root cause, resolution, and follow-upYou don't shy away from ambiguity or missing processes and take the initiative to improve or stand up processesYou're comfortable supporting people remotely or in personYou communicate clearly in writing and can translate technical context for non-technical stakeholdersYou're detail-oriented enough for compliance and audit work, and pragmatic enough to prioritize ruthlessly when everything feels urgentBonus points if you have:Experience with AI help desk or IT automation platformsEndpoint security experience (CrowdStrike preferred)Networking or office IT fundamentals (UniFi, Meraki, conference room AV)Prior experience at a HIPAA-regulated or healthcare company
IT Operations Engineer in san francisco at Unknown Company
This position is listed as contract and able to be worked remotely.