IT Operations And Endpoint SpecialistBlach Construction is seeking a technically strong and service-oriented IT Operations & Endpoint Specialist to join our growing IT team. This role blends Tier 1/2 help desk support with endpoint management, IT asset administration, Microsoft 365 administration, workforce onboarding/offboarding, and hands-on participation in technology projects. The ideal candidate is comfortable managing daily support needs while also taking ownership of operational systems such as Microsoft Intune, Zoom Rooms, and business software implementations.
This role will also support Blach's adoption of AI tools and emerging technologies in a practical, secure, and well-documented way.Typical Duties:Provide Tier 1 and Tier 2 help desk support for Blach employees across office, field, jobsite, and remote environmentsSupport a Windows, macOS, iPad, Microsoft 365, Zoom, and SaaS-based business environmentManage incidents and service requests through Freshdesk in alignment with established SLAs, escalation procedures, and response standardsTroubleshoot hardware, software, mobile device, printer/copier, network connectivity, and business application issuesSupport implementation, configuration, and ongoing administration of Microsoft Intune for modern endpoint managementManage Windows PCs, Macs, and iPads through standardized enrollment, compliance, application deployment, patching, and lifecycle processesOwn and maintain accurate IT asset inventory, including tracking device assignments, warranty status, refresh cycles, and available stockCoordinate workforce onboarding and offboarding, including account setup, device provisioning, application access, and data/access recoverySupport Microsoft 365 and Exchange Online administration, including user accounts, licensing, groups, mailboxes, and tenant settingsSupport Microsoft Entra ID/Azure Active Directory user administration, group assignments, and access managementConfigure, support, and maintain Zoom Rooms, conference room technology, and the company copier/printer fleetSupport technology provisioning for remote jobsites and field teams, including connectivity, endpoints, and collaboration toolsLead or coordinate IT projects and business software implementations from requirements gathering through go-live and post-launch supportServe as a liaison between business teams and IT to translate operational needs into practical, secure, and supportable technology solutionsSupport business platforms including CMiC, Egnyte, ManageEngine, Autodesk Construction Cloud, Verkada, Palo Alto Networks, and ZoomSupport Blach's adoption of AI tools — including Microsoft Copilot and Anthropic Claude — and help users apply them responsibly and effectivelyCreate and maintain SOPs, runbooks, knowledge base articles, and process documentation for repeatable IT proceduresIdentify recurring issues and recommend process, training, automation, or platform improvementsSkills/Qualifications:Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred; equivalent combinations of experience and certifications will be considered3+ years of progressive IT support, endpoint management, or systems administration experience, preferably in a mid-sized company environment (150–500 users)Proven ability to balance structured project work with daily support demands in a fast-paced environmentHands-on experience with Windows, macOS, iPads, mobile devices, and common business peripherals and applicationsExperience with Microsoft 365 and Exchange Online administrationFamiliarity with Microsoft Intune, endpoint management, device compliance, and application deployment practicesFamiliarity with Microsoft Entra ID/Azure Active Directory, user administration, groups, and access managementExperience with help desk ticketing systems, IT asset management, user onboarding/offboarding, and SOP developmentFamiliarity with SaaS administration, basic networking, identity management, SSO, and SCIM conceptsStrong communicator with the ability to explain technical topics clearly to both technical and non-technical audiencesHighly organized, detail-oriented, and capable of managing multiple prioritiesService-minded, professional, and motivated by helping others succeed; strong follow-through and ownership mindsetPrior experience in construction, AEC, or other project-based industries a plusFamiliarity with AI productivity tools such as Microsoft Copilot, Anthropic Claude, or ChatGPT a plusCompTIA A+, Network+, Microsoft, or ITIL v4 certifications desirablePosition Status: Full-time, regular business hours, non-exemptCompensation: Blach Construction offers an outstanding compensation package, including a highly competitive base salary, an initial three weeks of paid vacation (growing to four weeks after five years of service), holidays, and sick leave. Comprehensive medical, dental, and vision coverage, 401(k) plan with company match, Employee Stop Ownership Program (ESOP), long-term disability insurance, cash bonuses based on performance, professional development, education assistance, credit union membership, annual wellness stipend, professional affiliations, and many other benefits. The company practices a progressive management style that truly values and appreciates high-quality team members and invests a tremendous amount in their growth and development.About Blach Construction: Blach has been named a "Best Place to Work in the Bay Area" by its employees and the Silicon Valley Business Journal and San Francisco Business Times since 2009.
Blach Construction is a financially stable, award-winning, mid-sized general building contractor and construction manager headquartered in San Jose with operations throughout the greater Bay Area, Southern California, and the Central Coast region.Blach offers an outstanding benefits package, which you can read about on the company website, as well as an extensive training and development program for all employees through our own Blach University. The management of the company is dedicated to maintaining a stimulating and exciting work environment where teamwork and excellence are both encouraged and supported. For more information, check out the company's website at If you possess any of the above talents and are looking for an opportunity to join an exciting, dynamic team at a growing firm, please submit your resume through our website at Construction is an Equal Opportunity Employer.