Delivering high-quality technical support in a remote capacity, the full-time IT Operations Analyst will diagnose and resolve issues across productivity tools, operating systems, and identity management while collaborating with engineering teams to enhance IT automation workflows. Key responsibilities Provide prompt technical support to end users, addressing issues related to productivity tools and operating systems Communicate clearly and professionally with customers during all interactions, including complex situations Collaborate with Engineering to develop and improve IT automation workflows that minimize manual tasks Required qualifications 2+ years of experience in an IT support role Working knowledge of productivity tools such as Google Workspace, Microsoft 365, and Slack Familiarity with Windows and macOS for diagnosing common issues Experience with help desk and ticketing systems like Jira, ServiceNow, or Freshdesk Understanding of identity and access management practices and tools
IT Operations Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.