Role:
Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.
Key Responsibilities:
- Provide onsite technical support for desktops, laptops, and peripherals
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain IT systems and applications
- Maintain accurate service records, inventory, and equipment tracking
- Communicate effectively with clients, teams, and management
- Support project rollouts and deployments
Requirements:
- Minimum of 2 – 3 years of experience in Desktop IT support.
- Knowledge of TCP/IP and networking protocols
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
- Technical certifications such as A+ or Network+ are preferred
- Familiarity with Windows OS, Mac OS, and various software applications
- Ability to lift up to 50 lbs and travel as needed based on customer demand
- This role is a Salary Non-exempt position with a targeted salary range of $46,000.00 to $52,000.00 USD annual gross.
Benefits:
- Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Flexible spending account FSA
- Internal career development program
- Vision Insurance
Be part of us:
Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.
IT Onsite Technician in Jackson at Hemmersbach
This position is listed as full time and able to be worked remotely. It was posted 4 days ago.