IT Service Provider PositionAthens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget.
Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day.
Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs.
Attention to Details means we strive for perfection in all that we do.We hire, fire, review, reward, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.This career opportunity requires strong server skills, networking knowledge and excellent customer service skills.ResponsibilitiesBe able to provide preventive maintenance on servers and individual computers quickly and efficientlyWork as a team member in order to provide local support for our customers' IT needsWork with other vendors to troubleshoot and resolve network and server issuesInstall hardware and software either from the office or on locationTake phone calls and respond as soon as possible while at work or on-callComply with all IT standards of Athens Micro and our clientsManage tickets, time records and customer documents in real time for efficiency and organizational purposesCreate and update any documentation about work completed for our clientsBe versatile with your schedule with the flexibility to work some after-hours, weekends, and on-call in rotation with other IT engineersAny other duties that are expected of you to continue to provide the utmost in customer support and uphold the reputation of our businessSkillsAbility to provide excellent customer serviceProficiency in Microsoft Windows Server and Active DirectoryStrong problem-solving skills to offer appropriate solutionsProficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planningKnowledge of preferred basic network management practicesCapability of being organized, able to plan, and able to effectively communicate both in writing and verballyAbility to respond promptly to customer questions and requestsCapability in multi-tasking several ongoing projectsAbility to work with little supervisionRequirementsCompTIA A+ required after 90 days of employmentCompTIA Network+ required after 180 days of employmentMicrosoft certification with a focus on Office 365 required after 180 days of employmentCisco Certified Network Professional or higher is a plusProficiency in all Microsoft mainstream products and softwareAny other industry standard certificationsPhysically able to lift servers for transportValid driver's license and personal carBackground check and pre-employment screeningBenefitsSmart, helpful co-workersSchedule flexibility after time spent on project, after-hours and weekendsMedical, Dental, Vision, and Disability Insurance401(K) with company matchingPaid time offMonthly bonuses for meeting goalsTraining and bonus incentives for continued education and obtaining new certificationsThis is a full time position.