IT Manager Senior, Incident Response & Continuity Manager

Overview

IT Manager Senior, Incident Response & Continuity Manager reports to the Director of Service Delivery, with matrix responsibility to the Director of the Office of Infrastructure and Technology. This position is accountable for managing and coordinating incident response efforts for AIM. The role is collaborative, building a culture of partnership across the City of Atlanta and working with the Senior Leadership Team, AIM divisions, and enterprise fund departments to ensure effective response to planned and unplanned incidents impacting technology or the City. The Incident Response Manager works with support teams to gather feedback and develop insights that improve response services.

Responsibilities

• Strategy and planning: Partner with senior leadership on governance, strategy, and processes to advance AIM.
• Lead strategy for developing overall departmental technical incident response from initiation to conclusion.
• Develop and oversee execution of technical response roadmaps based on the needs of consumers, businesses, employees, and departments.
• Provide governance for AIM operations incident response plan (IRP) execution, documentation, and adherence (note: this does not include the cyber incident response plan).
• Work directly with the Mayor’s Office of Emergency Preparedness on events affecting City operations.
• Acquisition & Deployment: collaborate with leadership to identify, configure, and acquire systems to support incident response capabilities; ensure proper deployment and utilization of incident response systems (e.g., ServiceNow).
• Operational Management: oversee continuity of operations (COOP) protocols and manage call trees/escalation procedures; facilitate COOP tabletop exercises for readiness.
• For declared incidents, serve as incident manager and coordinate activities as identified in the IRP; conduct root cause analysis (RCA) and follow up on action items.
• Lead coordination for joint operations center (JOC) activations for citywide preparedness, including onsite leadership and coverage (including non-business hours as needed).
• Serve as AIM safety warden overseeing emergency preparedness activities.

Knowledge, Skills, And Abilities

• Exceptional leadership and communication skills with strong presence.
• Very high emotional intelligence.
• Advanced knowledge of IT control practices and experience across large infrastructure environments.
• Ability to collaborate with high-performing teams to achieve common goals.
• Expertise in application and infrastructure high-availability and resiliency architectures.
• Ability to develop and execute strategy; strong analytical, organizational, problem-solving, and operational management skills.
• Ability to analyze projects, assess technical risk, and communicate impact to the business.
• Strong written and verbal communication skills to articulate complex technology topics at all levels.
• Sense of urgency and understanding of business impact.

Minimum Qualifications – Education And Experience

• Bachelor’s degree in computer science, technology, engineering, or an applicable field (equivalent professional experience and/or certifications will be considered).
• Minimum of 5 years of experience in related and relevant technology disciplines.

Preferred Qualifications

• Minimum of 5 years of advancing IT leadership experience.
• Master’s degree in computer science, engineering, or related field.
• 5 or more years working in a public sector environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting