IT Manager / Application Systems AnalystHuckestein Mechanical Services is seeking an experienced IT Manager / Application Systems Analyst to lead the day-to-day management of our technology environment, business applications, user support, and information systems processes.This role is designed for a hands-on technology leader who can support both traditional IT infrastructure and business application needs. The ideal candidate will be comfortable working with end users, vendors, managed service providers, ERP systems, reporting tools, cybersecurity platforms, and field service technology.This position will take ownership of the company's IT and IS responsibilities, ensuring systems are secure, reliable, well documented, and aligned with business operations.Key ResponsibilitiesIT Operations and SupportManage the company's internal IT environment, including user accounts, devices, security policies, cloud services, and vendor support coordination.Application Systems AnalysisSupport, maintain, and improve the company's core business applications and workflows.Cybersecurity and ComplianceHelp maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.Reporting, Data, and AutomationSupport business reporting, dashboards, and automation initiatives.Vendor and Project ManagementCoordinate IT and application-related projects across internal teams and external vendors.Required Qualifications5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysisStrong knowledge of Microsoft 365 administrationExperience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and TeamsExperience supporting business-critical applications or ERP systemsAbility to work directly with business users to understand processes and translate needs into system improvementsStrong troubleshooting skills across applications, devices, users, permissions, and workflowsAbility to manage vendors, support tickets, and competing prioritiesStrong written and verbal communication skillsComfortable documenting processes, creating training material, and supporting usersStrong understanding of cybersecurity fundamentalsPreferred QualificationsExperience in mechanical contracting, construction, service contracting, field service, or similar industriesExperience with SamPro by Data-Basics or similar ERP systemsExperience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platformsExperience with Power BI, SQL, Excel Power Query, or reporting toolsExperience with Microsoft Power Automate or other workflow automation platformsExperience with Intune, Azure, Azure VDI, or cloud-hosted infrastructureExperience working with MSPs, cybersecurity providers, and software vendorsFamiliarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediationExperience supporting mobile field technicians and office-based usersIdeal Candidate ProfileThe right person for this role is both technical and operationally minded. They should be able to troubleshoot a user issue in the morning, work through an ERP process gap before lunch, coordinate with a cybersecurity vendor in the afternoon, and help leadership improve reporting or workflow automation by the end of the week.We are looking for someone who:Takes ownership and follows issues through resolutionCan communicate clearly with both technical and non-technical usersUnderstands that technology must support business operationsIs comfortable learning new systems quicklyCan balance hands-on support with long-term system improvementIs organized, responsive, and highly accountableEnjoys improving processes, reducing friction, and helping users succeedExample Responsibilities by SystemMicrosoft 365 / Entra / IntuneUser account managementLicense managementTeams configuration supportSharePoint and OneDrive administrationMFA and Conditional Access supportMobile device managementSecurity and compliance settingsSamPro / ERPUser setup and permissionsWorkflow troubleshootingReport and data supportForm/template coordinationProcess improvementVendor ticket coordinationDepartmental support for service, accounting, purchasing, dispatch, and salesField TechnologyTechAnywhere supportXOI Vision supportMobile device setupTechnician application accessTraining and documentationField workflow troubleshootingCybersecurityVendor alert coordinationEndpoint security follow-upIncident documentationSecurity issue remediationVulnerability trackingUser education and process enforcementReporting and AutomationPower BI dashboardsExcel and SQL-based reportingPower Automate workflowsData cleanup and standardizationOperational KPI reportingCompensationCompensation will be based on experience, technical ability, and overall fit for the role.