Job TitleThe position is in Irvine California, open rate and Full Time.
Responsibilities & SkillsResponsible for the daily US service desk activities (provides end-user support) i.e. performs day-to-day end-user assistance by actively participating in all Service Desk related activities. Provides level 1 and/or level 2 support to the end-usersTroubleshooting and resolving customer system problems across a broad range of technologies; desktop/portable and remote devices, all peripheral devices, application and enterprise system support; computer hardware and software issuesSelf-starter which can be relied upon to take sound decisions, based upon solid facts (resulting from a comprehensive and structured troubleshooting/diagnostic process)Pro-actively seeks for continuous improvement opportunities, where it pertains to processes, procedures and customer satisfaction.Is co-responsible for maintaining the IT Asset Management and Configuration Management spreadsheets with other Team Members and Project ManagerProvide remote and onsite installations of new software, hardware and upgradesResponsible for maintaining and monitoring the health, performance, uniformity of the company workstations and clients with other Team MembersMaintains Appropriate documentation of steps taken to resolve technical issues.Finds solutions to day-to-day technical issues with limited resourcesHas the ability to work independently and with minimal supervisionEnsures proper onsite deployments of client assets, e.g. routers, desktopsBuild Cost Authorization Forms based on client requirementsAppropriately prioritize both IT projects and day-to-day operationsStay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiencyLeadershipProvide direction and support to the other ITMS team members, helps ensure Withum Cyber's strategic goals, and ensuring that they are met efficientlyIdentifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilitiesPosition Requirements Experience & EducationBachelor's degree in Information Technology or related field; Master's degree a plusThe ideal candidate has several IT Certifications, e.g. Security+, Network+, etc.Minimum of 3-5 years of on-hands service experience with several Windows Operating Systems, server systems and network technologies and topologies.Proven successful execution/completion of technology projectsExperience with several Windows 7,10+ management technologiesExperience with Microsoft Office 365 technologiesExperience or understanding of Microsoft Azure and Microsoft IntuneExperience in IT consulting and client-facing abilitiesKnowledge of VMs and Linux Systems a plusAbility to handle support tickets in an effective and efficient manner.Must be comfortable, patient, flexible and highly competent to work directly and indirectly with a variety of Clients under sometimes stressful situations, e.g. incident response, business continuity, etc.Personal AttributesExcellent interpersonal, written and oral communication skillsClient facing professional attireDemonstrated capacity to work independently, as well as collaboratively with other team members and stakeholders.Naturally self-motivated and detailed orientedResourceful and innovative problem-solving abilitiesPassion for technology service and interest in exploring new methodologiesWillingness to travel to remote offices and industry events as needed