Job TitleClient Job Description: •1+ years general business analysis experience *3-6 months business analysis experience in a Salesforce environmentJob DescriptionProficiency: Perform independent analysis, research and find resolution of business problemsExpectations From This Role1. Work independently with cross functional teams to gather and analyse information and recommend solutions2. Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and enable solutions3. Document findings of study and prepare recommendations for implementation of the new systems, procedures, or organizational changes4. Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers5. Independently direct the implementation of small projects6. Develop and maintain performance reports and consult with management about format, distribution, and purpose7. Recognize and maintain confidential information8. Mentor team to achieve defined goalsTypical Performance Measures1. # of Project implementations2. Quality of research and analysis3. # of solutions implemented4. # of new systems or processes implemented5. Accuracy of reporting and MISPerformance AreasOperations • Collect and analyze information on specific business problems or procedures, recommend and develop solutions, as required• Review management reports and make specific suggestions, recommendations actions based on the reportProject/ Schedule Management • Plan and manage multiple small projects/ modules as defined within UST• Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules• Identify options to Fast track the schedule and plan to implement the same• Estimate the work, plan and track the activities closely and report the progress on a regular basisTeam Management • Provide feedback and enable the team to perform independently and growSkill Examples1. Strong analytical and problem solving skills2. Must be a self-starter and quick learner3. Ability to work in a team environment4. Strong written and oral communication skills5. Ability to handle pressure and setbacks6. Adaptability7. Ability to meet deadlines and manage multiple prioritiesKnowledge Examples1. PMP certification or UST internal equivalent certification2. Good understanding of IT industry3.
Experience with MS Word, Excel, PowerPoint and MS Visio. MS ProjectAdditional SkillsSalesforce, Salesforce Admin, Business Analysis, Quality Assurance