IT Infrastructure Support Specialist

IT Infrastructure Support Specialist

Salary: $75,000 - $90,000

Why This Opportunity Stands Out:

• Expand your infrastructure expertise across Windows Server, SQL Server, identity management, networking, and business-critical applications .
• Work closely with experienced corporate IT leadership with access to technical mentorship and development.
• Gain hands-on exposure to a multi-server IT environment supporting critical business operations.
• Take ownership of infrastructure troubleshooting, system reliability, and technical support.
• Participate in technology modernization, infrastructure improvements, and system transition initiatives .
• Build and improve technical documentation, procedures, and infrastructure runbooks.
• Enjoy a broad technical scope with visibility across the organization and strong potential for career growth.

Key Responsibilities for the IT Infrastructure Support Specialist:

• Support and maintain Windows Server environments , including troubleshooting server and system issues.
• Administer Active Directory, SSO, MFA, user accounts, permissions, and access controls .
• Support and troubleshoot business-critical applications and underlying infrastructure.
• Perform SQL Server backups, restores, and basic T-SQL administration using SQL Server Management Studio.
• Troubleshoot network connectivity, VPN, hardware, printers, and infrastructure-related end-user issues .
• Support employee onboarding and offboarding from a systems and access perspective.
• Monitor infrastructure performance and assist with identifying and resolving system issues.
• Create and maintain technical documentation, procedures, system configurations, and runbooks .
• Assist with infrastructure upgrades, technology deployments, and modernization projects.

Qualifications:

• 2-5 years of experience in IT infrastructure support, systems administration, or a combination of IT support and infrastructure responsibilities.
• Hands-on experience with Windows Server and Active Directory .
• Understanding of networking fundamentals, VPNs, hardware, and connectivity troubleshooting .
• Experience supporting business applications in a production environment.
• Strong troubleshooting skills with the ability to work across servers, systems, applications, and end-user technology .
• Experience with Google Workspace is a plus.
  
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