IT Infrastructure / IDF-MDF Support Specialist

Job Summary

We are seeking an experienced IT Infrastructure / IDF-MDF Support Specialist to provide day-to-day operational support, maintenance, remediation, and infrastructure management for Intermediate Distribution Frames (IDFs) and Main Distribution Frames (MDFs).

Key Responsibilities

• Provide day-to-day operational support and perform project-related activities within assigned IDF and MDF environments.
• Manage and support low-voltage cabling (LVC), rack and space utilization, physical security, power, cooling, and environmental requirements.
• Support IT room remediation projects and provide ongoing operational support following remediation activities.

Required Qualifications

• Experience supporting and maintaining IDF/MDF environments or similar IT infrastructure spaces.
• Strong understanding of network cabling, rack infrastructure, patching, and cable management.
• Familiarity with Cisco network switches and basic network infrastructure.
• Working knowledge of IT room requirements related to power, cooling, physical security, and environmental conditions.
• Strong proficiency with Microsoft Office 365, including Word, Excel, and PowerPoint.
• Strong organizational and documentation skills.
• Ability to coordinate effectively with technical teams, facilities personnel, vendors, and business stakeholders.
• Ability to work in operational environments where activities may need to be coordinated around business and clinical operations.