Job Description
Job Description
Skills Required:
- Strong working knowledge of Microsoft Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
- Experience with Active Directory user and group administration.
- Mobile device troubleshooting for iOS and Android.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non technical users and interact professionally with employees at all levels, up to and including C-level executives. - Strong customer service mindset with a focus on timely ticket resolution and follow-through.
- Detail-oriented with strong documentation habits. - General understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and information security principles.
Experience Required:
- Minimum 2-3 years of hands-on experience providing Tier 1 support for end user devices (laptops, desktops, and mobile devices) in a business environment.
Job Description
Skills Required:
- Strong working knowledge of Microsoft Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
- Experience with Active Directory user and group administration.
- Mobile device troubleshooting for iOS and Android.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non technical users and interact professionally with employees at all levels, up to and including C-level executives. - Strong customer service mindset with a focus on timely ticket resolution and follow-through.
- Detail-oriented with strong documentation habits. - General understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and information security principles.
Experience Required:
- Minimum 2-3 years of hands-on experience providing Tier 1 support for end user devices (laptops, desktops, and mobile devices) in a business environment.
IT Helpdesk Technician in bedford at Unknown Company
This position is listed as full time and onsite.