Worldwide Logistics, Inc. is seeking an IT Helpdesk Team Lead to guide a team of technicians and ensure efficient issue resolution across hardware, software, and network services.
You will manage Tier 2-3 escalations, mentor staff, and collaborate with IT peers in a hybrid, multi-location office environment. Responsibilities include provisioning equipment, administering Microsoft 365 and Azure AD, using RMM tools, maintaining documentation, and driving process improvements to raise service
#J-18808-LjbffrIT Helpdesk Team Lead: Lead, Troubleshoot & Innovate in paramus at Unknown Company
This position is listed as full time and hybrid.