To support customer IT needs, the remote IT Helpdesk Support Representative will provide first-level support for technical issues, troubleshoot common problems, and maintain communication with customers while documenting incidents, on a contract basis for a duration of 12 months. Key Responsibilities Respond to customer IT issues and service requests with friendly and professional support Troubleshoot technical issues and escalate when necessary, ensuring accurate documentation of incidents Maintain timely communication with customers to meet established service-level expectations Required Qualifications Associate degree required Minimum 1 year of IT Help Desk call handling experience Experience in a help desk or call center environment providing technical customer service Working knowledge of Windows, Microsoft Office, and network connectivity Proficiency in IT support platforms and troubleshooting methodologies
IT Helpdesk Support Representative in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.