IT Help Desk TechnicianWe are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for a banking environment. The ideal candidate will be responsible for troubleshooting hardware, software, network, and access-related issues while ensuring a high level of customer service for both onsite and remote users.This role requires strong desktop support experience, excellent communication skills, and bilingual proficiency in English and Spanish.Required QualificationsMinimum 5 years of IT Help Desk/Desktop Support experienceProven experience diagnosing, troubleshooting, repairing, and updating laptops, desktop PCs, smartphones, and tabletsExperience performing hardware and software installations, upgrades, and maintenanceStrong troubleshooting experience with:Microsoft 365Microsoft TeamsWebExCisco JabberExperience supporting VPNs and Virtual Desktop Infrastructure (VDI) environmentsExperience managing and resolving tickets through ServiceNow or similar ticketing systemsAbility to assist end users with device settings, applications, cloud storage, and connectivity issuesBilingual in English and Spanish (Required)