Job TitleStrong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.Strong working knowledge of Windows, Microsoft 365 Office, MS-DOS, communications software, virus protection, and diagnostic software.Ability to diagnose and resolve onsite and remote PC related computing problems.Ability to communicate technical information to nontechnical personnel.Strong follow-up skills and sense of urgency.Strong phone and organizational skills.Ability to multitask.Ability to work well in a team environment.Ability to work with a diverse group of people.Ability to write reports and business correspondence.Degree in related field and 2-3 years of Help Desk and Networking experience, and/or equivalent applicable work experience.