IT Help Desk Technician

IT Help Desk Technician

Job Details – IT Help Desk Technician
Compensation: $55,000 - $70,000
Location: Waukegan, IL
Work Environment: Onsite

Overview – IT Help Desk Technician

The IT Help Desk Technician position offers the opportunity to work in a diverse, multi-location technology environment supporting both corporate users and warehouse operations. The role provides direct exposure to a wide range of technologies, including Microsoft 365, endpoint management, networking, and distribution-related systems, while partnering closely with IT leadership and key business stakeholders.

Key Responsibilities – IT Help Desk Technician

• Provide on-site and remote support for PCs, laptops, printers, mobile devices, and related hardware.
• Troubleshoot and resolve help desk tickets involving Windows, Microsoft 365, email, networking, VPN, and connectivity issues.
• Administer user accounts, permissions, and access within Active Directory and Microsoft 365.
• Deploy and support new user workstations, hardware, and mobile devices.
• Support warehouse technology including barcode scanners, label printers, and shipping workstations.
• Maintain IT asset inventory, documentation, and system updates.
• Escalate complex issues to senior IT staff and third-party vendors as needed.

Required Qualifications – IT Help Desk Technician

• Bachelor’s degree in computer science, Information Technology, or related field
• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
• Strong experience with Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.
• Experience with Azure AD, Intune, SCCM, or other endpoint management tools
• Understanding of TCP/IP, DNS, DHCP, VPNs, wireless networking, and basic troubleshooting.
• Experience working with ticketing systems and IT service processes.
• Strong customer service, communication, and problem-solving skills.
• Experience supporting warehouse, distribution, manufacturing, or logistics environments, preferred.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications, preferred.

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