IT Field Services / Desktop Support/Technology Services Specialist
Location: New York, NY 10065
Shift: This is a 40-hour-per-week position, Monday – Friday, 8:30 AM - 5:00 PM, with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage.
The primary work location is the Main Campus in NYC, NY, and this is a patient-facing role.
Responsibilities:
- Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
- Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
- Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
- Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
- Communication: Clearly explain issues, solutions, and instructions to customers.
- Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
- Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
- Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
- Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
- Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.
IT Help Desk Support in New York at Jobility Talent Solutions
This position is listed as full time and onsite. It was posted 3 days ago.