Job Description
Job Description
Summary
A well-established and growing Managed Services Provider (MSP) is seeking an experienced Level II IT Support Technician to join its Knoxville, TN operation. This is an excellent opportunity for a technically capable IT professional who has progressed beyond traditional help desk support and is comfortable independently troubleshooting more complex networking, Microsoft, endpoint, and infrastructure-related issues.
The ideal candidate will bring the technical foundation of a strong Level II technician while possessing the independence, troubleshooting ability, and technical curiosity commonly associated with an emerging Level III professional. This individual should be comfortable taking ownership of problems, researching unfamiliar issues, making sound technical decisions, and seeing problems through to resolution.
This position will also play an important role in the management and support of the company's centralized services environment, including the platforms and tools used to remotely manage, secure, monitor, patch, and support client environments.
Previous MSP experience is strongly preferred; however, expertise with every technology in the company's current stack is not required. The company is willing to train the right individual on its specific platforms and tools. More important is a strong technical foundation, particularly within Microsoft and networking environments, combined with a self-motivated attitude, willingness to learn, and ability to work effectively with limited supervision.
This position requires someone who is highly dependable, collaborative when working with the broader team, and equally comfortable operating independently on a day-to-day basis.
Duties & Responsibilities
* Provide advanced Level II technical support and troubleshooting across multiple client environments, taking ownership of issues through resolution whenever possible.
* Serve as an escalation resource for technical issues involving workstations, servers, networks, Microsoft environments, applications, security tools, and other client technologies.
* Independently diagnose and resolve complex hardware, software, connectivity, authentication, performance, and infrastructure-related issues.
* Support and administer Microsoft environments, including Microsoft 365, Active Directory, Entra ID, Windows Server, Group Policy, user permissions, licensing, security settings, and related technologies.
* Assist with reviewing and auditing Microsoft environments to identify configuration issues, security concerns, licensing inconsistencies, outdated policies, or opportunities to improve the client's overall technology environment.
* Troubleshoot and support business networks, including TCP/IP, DNS, DHCP, VPNs, VLANs, wireless networks, switches, routers, firewalls, and internet connectivity.
* Help administer and maintain the company's centralized services platforms used across managed client environments.
* Monitor and manage technologies such as RMM platforms, endpoint management tools, patching/update platforms, endpoint detection and response (EDR), antivirus/security solutions, backup systems, and related centralized services.
* Review alerts generated by centralized management platforms, investigate underlying issues, and take appropriate corrective action.
* Help ensure client endpoints and systems remain properly monitored, patched, secured, and maintained in accordance with company standards.
* Perform user onboarding and offboarding,
Job Description
Summary
A well-established and growing Managed Services Provider (MSP) is seeking an experienced Level II IT Support Technician to join its Knoxville, TN operation. This is an excellent opportunity for a technically capable IT professional who has progressed beyond traditional help desk support and is comfortable independently troubleshooting more complex networking, Microsoft, endpoint, and infrastructure-related issues.
The ideal candidate will bring the technical foundation of a strong Level II technician while possessing the independence, troubleshooting ability, and technical curiosity commonly associated with an emerging Level III professional. This individual should be comfortable taking ownership of problems, researching unfamiliar issues, making sound technical decisions, and seeing problems through to resolution.
This position will also play an important role in the management and support of the company's centralized services environment, including the platforms and tools used to remotely manage, secure, monitor, patch, and support client environments.
Previous MSP experience is strongly preferred; however, expertise with every technology in the company's current stack is not required. The company is willing to train the right individual on its specific platforms and tools. More important is a strong technical foundation, particularly within Microsoft and networking environments, combined with a self-motivated attitude, willingness to learn, and ability to work effectively with limited supervision.
This position requires someone who is highly dependable, collaborative when working with the broader team, and equally comfortable operating independently on a day-to-day basis.
Duties & Responsibilities
* Provide advanced Level II technical support and troubleshooting across multiple client environments, taking ownership of issues through resolution whenever possible.
* Serve as an escalation resource for technical issues involving workstations, servers, networks, Microsoft environments, applications, security tools, and other client technologies.
* Independently diagnose and resolve complex hardware, software, connectivity, authentication, performance, and infrastructure-related issues.
* Support and administer Microsoft environments, including Microsoft 365, Active Directory, Entra ID, Windows Server, Group Policy, user permissions, licensing, security settings, and related technologies.
* Assist with reviewing and auditing Microsoft environments to identify configuration issues, security concerns, licensing inconsistencies, outdated policies, or opportunities to improve the client's overall technology environment.
* Troubleshoot and support business networks, including TCP/IP, DNS, DHCP, VPNs, VLANs, wireless networks, switches, routers, firewalls, and internet connectivity.
* Help administer and maintain the company's centralized services platforms used across managed client environments.
* Monitor and manage technologies such as RMM platforms, endpoint management tools, patching/update platforms, endpoint detection and response (EDR), antivirus/security solutions, backup systems, and related centralized services.
* Review alerts generated by centralized management platforms, investigate underlying issues, and take appropriate corrective action.
* Help ensure client endpoints and systems remain properly monitored, patched, secured, and maintained in accordance with company standards.
* Perform user onboarding and offboarding,
IT Help Desk Support Level II+ (MSP) in knoxville at Unknown Company
This position is listed as full time and able to be worked remotely.